Refund policy

Refund Policy:

At INNOVATECH LLC, we strive to provide high-quality products and services. However, we understand that there may be occasions where refunds are necessary. Below, we present our refund policy, which covers the procedures and conditions for requesting and receiving a refund.

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Cancellations:

1.1 Order Cancellations:

a. You may request the cancellation of your order before it has been processed. If you wish to cancel a processed but not yet shipped order, please contact our customer service as soon as possible so that we can assess your request.

Returns and Refunds:

2.1 Return Policy:

a. We accept returns of products within 30 days from the date of delivery, provided that the products are in their original, unused condition and in the original packaging.

b. To request a return, please contact our customer service for specific instructions on how to proceed.

2.2 Return Shipping Costs:

a. If you wish to return a product, you may be responsible for covering the return shipping costs unless the product is defective or has been shipped incorrectly by us. We will inform you of the details regarding shipping costs when processing your return request.

2.3 Refund Processing:

a. We will process refunds within a reasonable timeframe after receiving and verifying the returned products.

b. Refunds will be issued using the same payment method used for the original purchase unless otherwise agreed upon.

Defective or Damaged Products:

3.1 Product Inspection:

a. We recommend that you carefully inspect the products as soon as you receive them. If a product arrives defective or damaged, please contact our customer service immediately to report the issue.

3.2 Replacement or Refund:

a. If it is confirmed that the product is defective or has been damaged during shipping, we will offer you the option to replace the product or receive a full refund, including shipping costs.

Exceptions:

4.1 Products Not Eligible for Return or Refund:

a. Certain products, due to their nature or conditions of use, may be excluded from our return and refund policy. These products will be clearly identified in the product description and will not be eligible for return or refund unless they are defective or damaged.

Contact:

If you have any questions or need to request a refund, please contact our customer service through support@storeinnovatech.com. We will be happy to assist you and provide the necessary support.

 

Please note that this refund policy is governed by the terms and conditions stated on our website. By making a purchase, you agree to comply with this refund policy.